Free webinar | Improving Customer Satisfaction: Better Shipping, Happier Customers

Shipping is a key touchpoint for both the customer experience and your bottom line. Profit margins can be eroded with the wrong shipping supplier and now more than ever customers expect the fastest possible shipping turnarounds.

Watch the engaging panel discussion led by experts from TIG and Kilimanjaro Consulting. We will delve into the pivotal role of shipping in customer satisfaction. Discover practical strategies to optimise your shipping process, set realistic and achievable delivery expectations, and fine-tune freight models for smoother, cost-efficient operations.

Watch for our free webinar now to secure your spot and take the first step towards happier customers and an improved shipping process.

Why Should You Watch?

This webinar is a must-watch for warehouse managers and operations teams looking to improve shipping timelines and improve customer satisfaction. It is an opportunity to learn from industry leaders and professionals who are specialists in shipping, freight providers, and freight automation. We will explore valuable strategies and watch live demonstrations on how to optimise shipping processes, reduce costs, and deliver immediate efficiency improvements.

Key Takeaways:

1. Setting Realistic Delivery Expectations: Learn how to manage and meet customer expectations for delivery, ensuring they stay happy and informed.
2. Streamlining Your Shipping Process: Discover practical tips to make shipping operations more efficient and cost-effective.
3. Optimising Your Freight Models: Understand how to adjust your freight strategies to serve your customers better and improve your business outcomes.

When was the webinar?

Time: 1:00 pm NZST | 11:00 am AEST | 9:00 am AWST
Duration: 45-minute presentation + 15-minute Q&A

Agenda

During the 45-minute presentation, we:

• Discuss the critical role of shipping in the customer experience journey,
• Examine techniques for streamlining your shipping process, from packaging to dispatch,
• Explore tips for reducing shipping costs while maintaining service quality,
• Learn how to leverage technology to provide real-time updates and proactive delivery notifications,
• Have direct engagement with experts to address specific questions or concerns.

What is TIG Freight?

TIG Freight offers a cost-effective shipping solution that prioritises customer experience and satisfaction. It is a full-service freight solution that helps you efficiently manage shipping and distribution. You can use the TIG Freight service to streamline logistics processes and let your team focus on your core operations.

Speakers

Stephen Friend

Stephen Friend is Kilimanjaro Consulting’s Director of Client Success and Partnerships. He works to support clients in positively transforming their businesses. Stephen possesses a wealth of knowledge and experience in achieving these transformations through the clever use of proven and innovative technology.

Daniel Woods

Daniel Woods is a Partners Manager, Platform at TIG. He draws on more than 12 years of experience to solve your problems through Freight Optimisation and Integrated Technology. Daniel always aims to give you the best solution for your current and future needs.

The team at Kilimanjaro Consulting is always on hand to discuss your requirements and guide you up the technology mountain. To start your conversation about TIG Freight, email sales@kilimanjaro-consulting.com, call 1300 857 464 (AU) or 0800 436 774 (NZ), or book a consultation session with one of our friendly team members.