2021 | Office Closure Notification

Happy Holidays!

2021 has been challenging in many respects. The entire tribe at Kilimanjaro would like to thank you for your support. We believe that every challenge brings new opportunities for growth. Let us help you tackle 2022 and together scale new heights of success.

We wish you all the best for the holiday season and look forward to working with you again in the New Year.

Office Closure & Support

Our offices will be closed from Close of Business AEDT Thursday the 23rd of December 2021. 
We will resume normal business on Monday the 10th of January 2022.

We will, however, have a skeleton team in place to attend to any urgent support queries you may have throughout the year-end period.

You can access support by emailing support@k-c.com.au or by calling our support team on 1300 857 464 (AU) or 0800 436 774 (NZ).

Housekeeping

Licence Renewal

There is no grace period for API licences. We encourage clients to settle their payments for licence renewal before Thursday the 16th of December 2021. If you believe that your licences are due for renewal during this time, and we have not already contacted you, please call or email us as soon as possible.

Implementation

Our implementation teams return on Monday 10th of January 2022 and look forward to assisting you to grow your business in the New Year.

Server Moves

If you are considering any upgrades or changes to your IT infrastructure during the shut-down period, please get in touch with us so that we can schedule our resources to assist you. Please do not attempt to make any major changes without our input.

MYOB Exo Backups

This is a good opportunity to check your system backups. You should already have a strict backup regime in place, but make sure you test the restore process at least once a year. For our MYOB Exo clients, this should include not only your SQL database but any supporting Clarity files.

Training

The Training Team will return on Monday, the 10th of January 2022 and is looking forward to providing new ways for clients to upskill on their MYOB products.

Stay in Touch

We love hearing from our clients. Whether you have a question, need support, or would like to let us know what you would like to see more of in our newsletters, please let us know!