Cancellation Policy

We understand circumstances may change, however in order to ensure optimum availability of our classroom courses, please consider our cancellation policy
  •  Bookings will only be confirmed once full payment of all training fees have been received.
  • Training fees are non-refundable and cannot be exchanged for credit.
  • Cancellations by you where course fees have been paid:
    • Attendees cancelling or rescheduling 6 or more business days prior to the course commencement must reschedule to a suitable session conducted within the next 90 days.
    • Attendees cancelling or rescheduling between 3 and 5 business days prior to the course commencement will forfeit 50% of the course fees. Attendees must reschedule to a suitable session conducted within the next 90 days. The remaining 50% of the paid course fees will be applied to the rescheduled session. Any remaining course fees must be paid in full before confirmation of the rescheduled booking will be sent.
    • Attendees cancelling or rescheduling less than 3 business days prior to the course commencement will forfeit 100% of the course fees.
    • Attendees that fail to attend will forfeit 100% of the course fees.
  • Cancellations by you where course fees have not been paid:
    • Full course fees will be payable when cancelling or rescheduling 1 business day prior to the course commencement.

Cancellations by us

  • Kilimanjaro Consulting reserves the right to postpone or cancel this course in the case of insufficient participants.
  • We will advise you one week prior to the course commencing.
  • Attendees will be rescheduled to a suitable session conducted within the next 90 days.
  • No cancellation fees will be applied.
Accolades
MYOB Diamond Partner
MYOB ANZ Partner of the Year 2023 Badge
MYOB Consultant of the Year 2023 Badge
Velixo Award 2024
Velixo Award 2023
Consultant of the Year Award
ES-HIGH-ACHIEVER-AWARDS-2021-EX-BUS-DEV-AUS
ES-PARTNER-AWARDS-2021-RGB-Exc-Bus-Dev-Exo-AU_reversed
PARTNER-AWARD-2020-EXBUS-EXO-AU
MYOB-WARD-EXCEL-BUS-DEV-EXO-2019-AU
Velixo Award 2019
AwardPartner2018-2x
Business awards logo
AwardPartner2016-2x
Excellence in Business Development 2015 AU
MYOB EXO Award 2015
AwardPartner2013-2x
AwardSolutions2012-2x
Telstra Awards 2012