Trust and the Human Factors in Technology

Enterprise Resource Planning (ERP) platforms like MYOB Acumatica (formerly MYOB Advanced) and MYOB Exo Business represent powerful opportunities in digital transformation. Their modular architecture allows seamless integration with systems like eCommerce and CRM, automating tasks and improving efficiency. You can benefit from streamlined processes, richer data insights and operational agility that lets you act faster and make more accurate decisions.

Despite the increasing sophistication of ERP systems, many digital transformation initiatives are still on their way to reaching full potential. In their report, McKinsey found that when incorporating new technology, 70% of companies do not achieve their expectations, often due to challenges with user adoption. The technology usually performs as expected, but the challenge lies in changing how people work to gain maximum efficiency improvements from the new system.

The Human Challenge of Digital Adoption

Even after the successful implementation of cloud ERPs, change management is a significant risk that business leaders must be aware of for multiple reasons. Resistance often stems not from the system itself but from uncertainty. If employees do not understand or believe in the value of the change, they may revert to familiar, less efficient methods.

Another common fear is that technology might replace people rather than empower them. It is critical to reinforce that digital tools are designed to automate tasks, not roles, freeing time for more meaningful, value-added work. Transformation is not just about driving efficiency but building trust, clarity, and confidence in a shared vision for the future.

Digital Success Starts with People

Organisations that prioritise people during digital implementation see greater adoption, stronger user engagement, and measurable Return on Investment (ROI). Sales teams embrace new workflows. A study by PwC found a major disconnect between leadership and workforce perspectives:

“While 90% of executives believe they support staff during tech transitions, only 53% of employees agree”.

This gap can determine whether a digital initiative becomes a long-term asset or a short-lived experiment.

Successful ERP adoption starts with building a strong internal team led by skilled, tech-savvy team members. Clear leadership, structured communication, and active involvement from key users help drive engagement and reduce resistance. Empowered teams foster faster learning and smoother transitions into long-term business success.

Enabling People for Sustainable Change

Kilimanjaro Consulting supports our clients in adopting MYOB Acumatica as their new ERP system. Change management is incorporated within our structured implementation methodology. The User Acceptance Testing & Training phase is key to educating and empowering new users of MYOB Acumatica to understand how the technology facilitates their efficiency improvement.

Other technology partners have their own philosophy regarding change management and user acceptance of digital transformation. WekaOnline developed the Weka Success Program—a ten-week, structured onboarding and enablement initiative designed to prepare stakeholders at every level.

Key elements of the program include:

• Tailored coaching for internal sales and business development teams
• User-friendly training resources, including videos and toolkits for both internal and customer use
• Customer surveys to identify issues early and enhance user experience
• Collaborative review sessions to adapt and improve implementation strategies
• Staff engagement initiatives, such as recognition programs to foster adoption
• Iterative enhancements to the platform, guided by direct user feedback

Through these initiatives, the platform becomes more than a tool; it becomes a trusted, everyday part of operations.

What is WekaOnline?

WekaOnline is a comprehensive B2B eCommerce platform natively integrated with MYOB Acumatica. Weka Online is an eCommerce platform for manufacturers, wholesalers, and distributors across Australia and New Zealand.

It streamlines online ordering, automates key business processes, and connects seamlessly with your ERP to boost efficiency, eliminate manual tasks, and enhance the customer experience.

Aligning Systems with People

Kilimanjaro Consulting works closely with our partners and clients to ensure that implementing MYOB Acumatica and MYOB Exo delivers real, lasting business value—not just at go-live, but every step of the way. As Artificial Intelligence, automation, and data-driven systems continue to evolve, our focus remains on helping clients improve efficiency through the clever use of proven, innovative technology. Digital transformation is just the first stage of the climb. On every ascent, people, not platforms, lead the way.

Kilimanjaro Consulting are the experts at integrating third-party solutions like WekaOnline into your MYOB ERP to improve efficiency. To start a conversation about how to use WekaOnline to optimise ecommerce and CRM across your organisation, email sales@kilimanjaro-consulting.com, call 1300 857 464 (AU) or 0800 436 774 (NZ).