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How do you know if you are picking the right MYOB implementation partner?

Editors Note: This article was originally published in October 2013 and has been reviewed and updated in order to provide the most relevant and accurate information. Please enjoy this article and feel free to share your feedback with us.

“OK. The decision has been made. We’ll now use MYOB ERP system”

The statement above is very typical in a business that is growing and looking to have an ERP solution to cater to their expansion. However, the decision does not end there. The next critical question to answer is – “Who will help us successfully implement this?” Hopefully, this short article on partnership will help ease your decision making.

Let us take you through a story

There is a rich and beautiful woman who has many investments, however, she is quite stressed. She is filled with doubts and fears and is looking for someone to help her manage and grow her wealth. Then along comes her old high school friend; one handsome and intellectual man, who coincidentally is an investment specialist that knows his domain back to front. In short, the woman tells him all about her concerns and the man agrees to help with investments. In time, the woman’s wealth doubles due to the man’s knowledge. As the pair continue to see each other daily to talk about investments, the two fall in love and are soon married. However, sadly after one month of marriage, the man leaves the woman with half of the wealth. And of course, it turns out that the man had originally planned on stealing the woman’s wealth after all through this relationship.

Lesson to learn

So, what can we learn from the above tragic story? Is it about being careful with your money? Is it about choosing the right investment planner? These are good learning points, but the most important of all – choosing the right partnership for life. That is, the woman should have chosen the right man that would walk with her through all the seasons, even after walking down the aisle.

How to choose the right MYOB implementation partner?

This idea should be strongly tied to the partnership idea of selecting an implementing partner for your ERP solution. Some implementers may choose to run away with your business or money – before, during, or even after an ERP project is finished. Hence, an implementer’s credibility and trust is crucial.

Here at Kilimanjaro, we engage our customers as long-life partners. Throughout the journey from implementing your first MYOB Exo system, or MYOB Advanced entering your first transaction in MYOB Exo, and right through to contacting us for MYOB Exo support, our dedicated team will be there to assist and provide the right solution. Later on in this journey as your company grows, you might be looking for more complex software for your business, Kilimanjaro will still be here to help. We can offer and implement larger solutions such as MYOB Advanced, a cloud-based, fully featured business management software package. No matter which stage of growth you are at, choosing the right implementation partner is as important as choosing the right software for your business. Make sure you are aware of the implementation risk before making a large investment. If you are not sure what you should expect from your MYOB partner, read our article on “What to Expect from Your Enterprise Partner”. We look forward to making your MYOB experience a successful one to treasure.

Manage MYOB Implementation Risk

Over the years we have seen many failed implementations and are frequently contacted by companies needing a rescue mission. We have carefully analyzed these implementations and identified what makes a successful implementation.  Failed implementations always have one thing in common: the risks have not been assessed. Whatever software you are planning to invest in and implement, consider the following:

  • Software risk – Does the software meet your business requirements?
  • Implementation risk – Is the implementor a trusted advisor who can take on the task?
  • Self-inflicted risk – Can I (the client) do what is required of me?

Reasons to believe

Kilimanjaro is proud to share the success stories of our clients. The trust we receive can’t be measured in numbers but in customer satisfaction.

In 2018, Kilimanjaro was awarded the Number One Partner of MYOB and maintained MYOB Diamond Partner Status for the third year in a row. The achievement is a credit to the team and their commitment to maintaining long-term relationships with each client. In 2019, we are proud to have maintained  MYOB Diamond Partner status, and our promise is to implement software using our low-risk methodology that will allow clients to feel confident in safe, trusted hands.

If you have any more enquiries, please email us at, or give us a call at 1300 857 464 (AU) or 0800 436 774 (NZ).

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