How to Select or Switch your MYOB Exo Partner

MYOB Exo Business is a robust and reliable ERP system that will continue to serve the ANZ midmarket for years to come. However, the right support is crucial for your business if you plan on using the system effectively. Your choice in long-term software partner is just as important as your choice of MYOB Exo as your ongoing business management platform.

What is an MYOB Exo Partner?

An MYOB Exo Partner is your primary contact for maintenance, support, optimisation, licensing, training, integration, and customisation for your ERP system. They are strategic advisors for your technology future, ensuring that MYOB Exo continues to deliver value and support your business efficiency. A certified, experienced MYOB Exo partner understands both your system configuration and how your business works. They are the bridge between your operational and financial success and the technology you use to manage your business.

Why Choosing the Right MYOB Exo Partner Matters

Your partner is the key to properly customising and onboarding the system within your company. This is true both of the initial MYOB Exo implementation and its ongoing role as your business management platform. You rely on their software expertise, industry experience, and business knowledge to design, build, and maintain the system you use. Choosing an MYOB Exo implementation or support partner is just as important as your choice in the software itself. They have an ongoing role in supporting your efficiency with MYOB Exo.

MYOB Exo is not a set-and-forget system; it is the engine that drives your entire business. It requires ongoing support, customisation, and training from a trusted expert, so it continues to meet your business needs. A capable MYOB Exo support partner will:

• Provide responsive, expert support,
• Tailor the system to your workflows,
• Help you scale and adapt as your business grows,
• Perform health checks to diagnose potential issues and identify areas for efficiency improvement,
• Maintain your customisations around system, server, and platform updates,
• Offer MYOB Exo training that supports your team to work effectively.

Signs it Might be Time to Switch MYOB Exo Partners

If your current MYOB Exo partner is not giving you the service you need, pushing you towards migrating to other ERP systems, or even neglecting your needs then it might be time to switch partners.

Signs that it might be time to switch MYOB Exo partners are:

• A lack of prompt support
• A lack of system expertise,
• High-maintenance customisations that often break or don’t survive updates,
• Focusing on fast solutions to your problems, rather than thorough resolution,
• Pushing you towards moving away from MYOB Exo, especially if they claim that it is end-of-life (this is not the case),
• No available training to help your new starters get up to speed.

What to Look for in a MYOB Exo Implementation Partner

The right MYOB Exo partner will stand apart from the rest and use their skill and expertise to improve efficiency in your business. Kilimanjaro Consulting is the leading support partner for MYOB Exo users across Australia and New Zealand.

Deep experience with MYOB Exo

Look for a partner with a long history of successful MYOB Exo implementations and a large team of certified consultants. Kilimanjaro Consulting has been implementing and supporting MYOB Exo clients across Australia and New Zealand for over 20 years. We have the largest team of certified consultants, with 200 years of MYOB Exo experience between them. Our team includes some of the original software architects who built the system.

Customising MYOB Exo’s flexible underlying SQL database is the key to unparalleled flexibility and adaptability. Our SQL experts can create customised workflows and processes natively within MYOB Exo to create a truly unique system for your business.

Proven support and responsiveness

When your system faces a critical issue, prompt resolution must be a priority. You need a responsive support partner to fix your issue and get you back to working efficiently. The Kilimanjaro Consulting MYOB Exo team spans 10 offices from Wellington, NZ, to Perth, AU. Our ‘follow-the-sun’ support strategy means we can provide our expert MYOB support services to more users across a wider window. Whether you start early or finish late, you are more likely to find a Kilimanjaro consultant to support your MYOB Exo requirements.

A focus on long-term growth and stability

Because your choice of partner should be a lifetime one, the partner must focus on your continual improvement and stability over that time. Kilimanjaro Consulting is a proven partner in building strong, lifelong relationships with our clients. We champion a #ClientFirst philosophy, ensuring that your needs come above ours and that you enjoy a long and fruitful journey with MYOB Exo.

Our team of expert consultants is on hand to support your long-term growth by continually optimising and customising your system. We are always looking to improve on what has worked in the past, especially as you continue to grow and become more complex. You can continue to customise MYOB Exo Business to suit your changing operations long into the future. This can be a cost-effective way to improve and modernise your system and extract more value out of your software investment.

7 keys to choosing the right implementation partner Brochure

Download now

Switching MYOB Exo Partners: What to Expect

If you feel that you are not partnered with the right MYOB Exo expert to ensure your long-term success, then you can elect to switch partners. This is not a disruptive process to your system or processes and has the potential to deliver immediate efficiency improvements.

The process to switch MYOB Exo partners is:

1. Reach out to our team (or your preferred partner) to start the discussion and plan your migration. We will handle the administration with MYOB to get access to your system so we can provide timely support.
2. We will report your intent to switch partners to MYOB, so that we can get access to your system without disrupting your current licences. This is required for any custom work and to provide support,
3. We will establish contact between you and your primary Account Manager and MYOB Exo consultant at Kilimanjaro Consulting, so you know who to contact when you need us,
4. We will provide up to 10 hours of consulting with a senior consultant to do a site audit, document your processes and customisations, and identify areas where efficiencies could be improved,

• The partner switch process is complete, and you can continue using MYOB Exo into the future, supported by the expert Kilimanjaro Consulting team.

Why Kilimanjaro Consulting is the Preferred MYOB Exo Partner

Kilimanjaro Consulting is the largest and most experienced MYOB Exo support partner across Australia and New Zealand. We are committed to supporting MYOB Exo clients until the product reaches end-of-life, which is not expected for many years. Kilimanjaro Consulting is the best partner to support you along your MYOB Exo journey, until you are ready to move to a powerful cloud-based system like MYOB Acumatica.

• Our team has over 200 years of combined experience and includes original developers of MYOB Exo,
• With 10 offices from New Zealand to Perth, we offer extended support hours and real-time assistance,
• Our #ClientFirst strategy focuses on delivering solutions that meet your needs and set you up for long-term success,
• We make the transition easy and deliver immediate efficiency improvements,
• We build sustainable, low-maintenance solutions tailored to your business,
• We empower your team with expert MYOB Exo training and ongoing support.

When you are ready to move to the cloud…

Kilimanjaro Consulting can seamlessly support your cloud migration. Whether you prefer to continue using MYOB Exo, or migrate to a cloud-native, AI-focused system like MYOB Acumatica, our team will ensure a smooth transition.

MYOB Acumatica is a powerful cloud-based platform, globally renowned for its usability and breadth of functionality. Despite both falling under the MYOB banner, MYOB Acumatica and MYOB Exo are completely different systems with unique database structures, requiring a full implementation to migrate your business. MYOB Acumatica is developed by the Acumatica company in Washington, USA, and localised by MYOB specifically for Australian and New Zealand organisations. Due to Kilimanjaro Consulting’s expertise in both systems, we have developed tools to efficiently migrate your data from MYOB Exo to MYOB Acumatica. Depending on the complexity of your organisation, this saves hours or days of consulting work, making the implementation more affordable, and means you can go live with more data than just opening balances in your new system.

ExoHosted is MYOB Exo in the cloud. It is a specially developed platform, managed by our team. We can take your MYOB Exo database into a hosted cloud environment, giving you the freedom and flexibility of browser-based cloud access on your existing MYOB Exo system.

Talk to our team about your future cloud migration.

Next Steps

If you are not getting premium support and service from your current MYOB Exo partner, talk to us. Our team can understand your business and how you use MYOB Exo and make customisations and optimisations to improve your efficiency.

Email migrations@kilimanjaro-consulting.com or call 1300 857 464 (AU) or 0800 436 774 (NZ).