Comprehensive MYOB Exo Support Services
How Kilimanjaro Consulting provides reliable MYOB Exo Support Services.MYOB Exo Business is a reliable, powerful Enterprise Resource Planning (ERP) system that has been active in the Australian and New Zealand Midmarket for over 20 years. Requiring MYOB Support Services is inevitable over this time. Whether that is to reset a password, add more licences, migrate on-premise servers, resolve end-of-period issues, customise your system, integrate with the ecosystem of connected services, or execute disaster recovery protocols.
You need a trusted support partner by your side in case anything goes wrong. This partner should know the product and the unique ways that your organisation uses it to improve efficiency.
If you have a support query, please call 1300 857 464 (AU) or 0800 436 774 (NZ).
Why choose Kilimanjaro Consulting for MYOB Exo Support?
Kilimanjaro Consulting are expert support and consulting partners if you use MYOB Exo to manage your business. Our team has been supporting MYOB Exo users since the product launch and combined, they share over 200 years of experience.
Client satisfaction is extremely important to us. Our internal #ClientFirst initiative drives us to put the client first, always considering their needs before ours. It helps us focus on building good, strong, lasting client relationships while improving our service and the client experience. This is our difference compared to other MYOB support partners. We are Farmers, not Hunters, and are committed to supporting the long-term growth of our clients.
MYOB Exo Support Brochure
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The expert Kilimanjaro Consulting team provides a range of MYOB Exo Services.
Critical Support & Troubleshooting
When critical issues arise you need a support partner that understands the system, and your unique customisations and workflows. The Kilimanjaro Consulting team can investigate both the SQL database and MYOB Exo to resolve your issue as quickly as possible.
Troubleshooting includes the “how can I” and “why did this happen” type of support queries. In this case, the Kilimanjaro Consulting provides brief training to address the why and how that led to the query, and how to resolve or avoid it in the future.
Time spent providing critical support and troubleshooting will fall under your applicable Support Plan with Kilimanjaro Consulting.
Upgrades and Enhancements
The MYOB Exo Annual Licence Fee (ALF) entitles you to the latest version of MYOB Exo from MYOB. Updating to the latest stable version means you have the largest available set of features ready to go when you need them. This ensures you are getting full value for your ALF investment. Added functionality may be as simple as an improved workflow, a new widget, a tidier report, an updated User Interface (UI), or new functionality like Bank Feeds.
The Kilimanjaro Consulting team can support your migration to the latest version of MYOB Exo. Our team of experts will ensure that existing customisations, integrations, and reports are compatible with the new version.
An upgrade project for your MYOB Exo system is billed as consulting work at the rate that is applicable to your account. The more regularly you upgrade your MYOB Exo software, the smaller the investment will be each time. We recommend upgrading your system every 12-18 months.
Customisation
Over your long tenure with the system, your organisation will naturally change and evolve. MYOB Exo is capable of evolving with your business, so it can continue to support your team and improve efficiency. Our highly experienced consultants have developed a range of tools to support your needs alongside a suite of integrated third-party products to help your business succeed at scale.
At Kilimanjaro Consulting, we believe that staying sharp and looking to improve what has worked in the past is the key to maintaining your competitive advantage. Customising MYOB Exo is a cost-effective way to modernise your system and improve efficiency. Our team are experts in customising MYOB Exo’s underlying SQL database to unlock unparalleled customisability and adaptability from your system – if you can dream a new workflow, report, or automation, we can build it!
Customisation to your MYOB Exo system is billed as consulting work at the rate that is applicable to your account.
System Optimisation
MYOB Exo is the engine that drives your business. Like any engine, it requires maintenance to perform at its peak. Kilimanjaro Consulting has developed an MYOB Exo Performance Optimisation methodology to keep your system running smoothly. Long-established MYOB Exo systems may run more slowly as the database grows and ad-hoc customisations are added. Talk to our team to check if your system can benefit from performance optimisation without compromising any existing customisations.
Performance optimisation in your MYOB Exo system is billed as consulting work at the rate that is applicable to your account.
Training and User Support
MYOB Exo is a comprehensive and sophisticated business management platform, with rich functionality that covers the entire organisational process. You and your team need in-depth knowledge of the system and workflows to work efficiently and minimise the risk of errors. Training is also valuable for new starters to get the information they need to perform their role efficiently.
Our MYOB Exo Support team will provide training where required to resolve an issue or explain a fix. This will be included in your MYOB Exo Support Plan. Dedicated, on-demand training is available through the Kilimanjaro Consulting Training Portal. Our combination of thorough training and responsive support helps you achieve your business goals, improve efficiency, reduce errors, and save time and money.
Kilimanjaro Consulting Training Portal
The Kilimanjaro Consulting Training Portal is your online, on-demand training destination. The Training Portal lets you access valuable training resources whenever it suits you best. Registration is free, making it easy to get started and explore our extensive collection of courses, training manuals, and essential EOFY checklists.
Common MYOB Exo Challenges (and how we solve them)
The Kilimanjaro Consulting team is experienced in solving a range of common challenges in MYOB Exo.
| Challenge | Our Solution |
|---|---|
| I am locked out of MYOB Exo | Your system admin or software support partner can reset or modify your individual sign-in access to MYOB Exo. |
| Microsoft Office is no longer compatible with MYOB Exo | Your MYOB Exo system requires an upgrade to a version that is compatible with the latest version of Microsoft Office. |
| I need to add a line to an existing Sales Order or Purchase Order. The order of lines is important. | Select the record below where you want to add the new line and press Insert on the keyboard. This will work in all transaction entry screens and MYOB Exo Job Costing. MYOB Exo has a range of other shortcut keys. |
| I want my accountant to review our month-end accounts, but don’t have a spare MYOB Exo licence for them to use. | The MYOB Exo Accounts Assistant module is built for this purpose. One free licence to MYOB Exo Accounts Assistant is included with your site. The module guides accountants who may be unfamiliar with working in MYOB Exo through the month-end process in a checklist format, including reconciliations and General Ledger maintenance. |
| How do I see historical values for my stock? | Kilimanjaro Consulting has created a Retrospective Stock Valuation report that calculates the correct quantities and costs for any prior period end. The values are based on the value of the stock at that point in time, not current value. Talk to your account manager if you need this report. |
| Is it possible to automatically email an invoice to a client when the sale is processed through my non-cash sale accounts? | Kilimanjaro Consulting has developed a service that automatically sends an invoice to the contact details associated with the Sales Order or Invoice. This works with both MYOB Exo POS and the Sales Orders function. |
| How can I simplify the month-end process for my Accounts Department who spend hours every month generating invoices and statements and sending them to customers? | Kilimanjaro Consulting has developed an auto-invoicing service that generates and sends an invoice automatically when certain conditions are met. These conditions can be pre-configured to suit your specific criterion. You can also automatically send statements on a scheduled basis, with hyperlinks to invoices within the statement – relieving the burden on your Accounts Department to manually respond to these queries. |
| Can I run a report to view historical values for my Fixed Asset books? | Kilimanjaro Consulting has created a Retrospective Fixed Asset report that will provide you with your book and tax values for any historical period end. Talk to your account manager if you need this report. |
Empower your Business with Expert MYOB Exo Support
Recognising that every user has unique needs and priorities, Kilimanjaro Consulting offers a range of support options. These options enable our support Sherpas to efficiently and cost-effectively deliver support tailored to your preferred engagement model. Consulting services are separate from support services. Unlike support services, consulting work necessitates agreement of scoped project proposals before any work is undertaken.
- Premium MYOB Exo Support Plan – unlimited support services; including an annual system health check and discounted rates for consulting projects.
- Standard MYOB Exo Support Plan – unlimited support services up to 30 minutes per ticket; includes an annual system health check.
- Pay as you Go (PAYG) MYOB Exo Support Plan – billed for services and a standard hourly rate; recommended for occasional support users.
Understanding the difference between Consulting and Support
Kilimanjaro Consulting offers a range of expert support and consulting services. Consulting and Support are treated differently; however, our expert team will endeavour to find the right solution for your organisation to improve efficiency with MYOB Exo.
Support services typically include the following:
- Remote guidance to help with the ‘how do I’ and ‘why has this happened’ questions,
- Hints, tips, and assistance to work better with your system,
- Minor user access issues,
- General enquiries and problem resolution,
- Troubleshooting and technical support,
More complex consulting work includes:
- Logging and tracking of verified application issues with MYOB and any third-party vendors,
- MYOB Exo customisations,
- Writing and building specialist reports,
- Specialised MYOB training in specific modules or 3rd party products.
Take the next step
Your software is only as good as the support available. Not all MYOB Exo software partners offer a premium level of support.
Kilimanjaro Consulting are premium support partners for MYOB Exo. We can improve your efficiency with customisation and optimisations, and resolve issues even if we did not implement your system. If your current support partners lack the skills to support your organisation or no longer prioritises your needs, then consider our support services. We will take the time to understand how your system works and how best to support your organisation.
Talk to our team to find out more about our MYOB Exo Support Services and how Kilimanjaro Consulting can support your climb up the technology mountain to improved efficiency. Call 1300 857 464 (AU) or 0800 436 774 (NZ) or email migrations@kilimanjaro-consulting.com.
